globe
  1. What is reference? Why reference; intro to class 3 items
    1. Definitions of reference - Reference and User Services Association (RUSA)

      Webpage Essential

  2. Answering questions – the reference interview 5 items
    1. Reference and information services: an introduction - Kay Ann Cassell, Uma Hiremath 2013

      Book Essential Z711 .C355 2013 (Chapter 2)

  3. Where are the answers – search systems, databases 2 items
  4. Reference sources and their evaluation 2 items
    1. Best Reference 2015 - Brian E Coutts, Cynthia Etkin, Cheryl LaGuardia, Bonnie JM Swoger 2016

      Article Essential

  5. Archival and special collections reference – how archives and libraries differ 4 items
    1. AI: archival intelligence and user expertise - Elizabeth Yakel, Deborah A. Torres 2003

      Article 

  6. Online reference, chat, mobile devices 4 items
    1. Peer review of chat reference transcripts: approaches and strategies - Jeffrey Pomerantz, Lili Luo, Charles R. McClure 2006

      Article Essential

  7. Medical and health library reference 2 items
    1. Introduction to reference sources in the health sciences - Jeffrey T. Huber, Susan Swogger 2014

      Book Essential R118.6 .I54 2014 (Chapters 1 and 2)

  8. Copyright, open access, ethics of information sharing / Business librarianship 4 items
    1. Copyright in light of ethics - George J. Aulisio 2013

      Article Essential

    2. Open access and libraries - Charles W. Bailey 2007

      Article Essential

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