Bibliography for UCLQG414: Reference and Information Services BETA

Aulisio, G.J. (2013) ‘Copyright in light of ethics’, Reference Services Review, 41(3), pp. 566–575. Available at: https://search-proquest-com.libproxy.ucl.ac.uk/docview/1430544400?OpenUrlRefId=info:xri/sid:primo&accountid=14511.

Bailey, C.W. (2007) ‘Open access and libraries’, Collection Management, 32(3–4), pp. 351–383. Available at: https://doi.org/10.1300/J105v32n03_07.

Battley, B. and Wright, A. (2012) ‘Finding and addressing the gaps: two evaluations of archival reference services’, Journal of Archival Organization, 10(2), pp. 107–136. Available at: https://doi.org/10.1080/15332748.2012.726899.

Belkin, N.J. (1980) ‘Anomalous states of knowledge as a basis for information retrieval’, Canadian journal of information science, 5(1). Available at: http://faculty.washington.edu/harryb/courses/INFO310/Belkin1980_ASK.pdf.

Booth, C. (2011) ‘Teaching effectiveness’, in Reflective teaching, effective learning: instructional literacy for library educators. Chicago: American Library Association, pp. 3–15. Available at: https://books.google.com/books?id=4xu20384p4AC&lpg=PP1&pg=PA3#v=onepage&q&f=false.

Brown, S.W. (2008) ‘The reference interview: Theories and practice’. OpenCommons@UConn - University of Connecticut. Available at: https://opencommons.uconn.edu/libr_pubs/13/.

Buss, S.P. (2016) ‘Do we still need reference services in the age of Google and Wikipedia?’, The Reference Librarian, 57(4), pp. 265–271. Available at: https://doi.org/10.1080/02763877.2015.1134377.

Cassell, K.A. and Hiremath, U. (2013a) Reference and information services: an introduction. Third edition. London: Facet Publishing.

Cassell, K.A. and Hiremath, U. (2013b) Reference and information services: an introduction. Third edition. London: Facet Publishing.

Coutts, B.E. et al. (2016) ‘Best Reference 2015’, Library Journal, 141(4). Available at: https://search-proquest-com.libproxy.ucl.ac.uk/docview/1765657701?rfr_id=info%3Axri%2Fsid%3Aprimo.

Duff, W. and Fox, A. (2006) ‘“You’re a guide rather than an expert”: archival reference from an archivist’s point of view’, Journal of the Society of Archivists, 27(2), pp. 129–153. Available at: https://doi.org/10.1080/00379810601075943.

Emdin, C. (2013) ‘Teach teachers how to create magic’. TED.com. Available at: https://www.ted.com/talks/christopher_emdin_teach_teachers_how_to_create_magic.

Green, S.S. (1993) ‘Personal relations between librarians and readers’, Library Journal, 118(11), pp. S4–S5. Available at: http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=lls&AN=502787199&site=ehost-live&scope=site.

Harmeyer, D. (2010) ‘Hybrid reference: blending the reference interview and information literacy’, The Reference Librarian, 51(4), pp. 358–362. Available at: https://doi.org/10.1080/02763877.2010.503316.

Harmeyer, D. (2013) ‘The Reference interview thrives’, The Reference Librarian, 54(4), pp. 345–348. Available at: https://doi.org/10.1080/02763877.2013.820533.

Johnson, J.D. (2014) ‘Health information seeking behaviors’, in J.T. Huber and S. Swogger (eds) Introduction to reference sources in the health sciences. Sixth edition, updated, revised, and expanded. Chicago: Neal-Schuman, an imprint of the American Library Association. Available at: http://search.ebscohost.com.libproxy.ucl.ac.uk/login.aspx?direct=true&AuthType=ip,shib&db=nlebk&AN=813770&site=ehost-live&scope=site&ebv=EB&ppid=pp_3.

Library of Congress (no date) Business reference services. Available at: https://www.loc.gov/rr/askalib/ask-business.html.

McCutcheon, S. (2009) ‘Keyword vs controlled vocabulary searching: the one with the most tools wins’, Indexer, 27(2), pp. 62–65. Available at: http://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=lls&AN=502979266&site=ehost-live&scope=site.

O’Neill, K.L. and Guilfoyle, B.A. (2015) ‘Sign, sign, everywhere a sign: what does "reference” mean to academic library users?’, The Journal of Academic Librarianship, 41(4), pp. 386–393. Available at: https://doi.org/10.1016/j.acalib.2015.05.007.

Palmer, C. (2011) ‘This I believe…all libraries should be teaching libraries’, portal: Libraries and the Academy, 11(1), pp. 575–582. Available at: https://muse-jhu-edu.libproxy.ucl.ac.uk/article/409894.

Peters, T.A. (2010) ‘Left to their own devices: the future of reference services on sersonal, sortable information, communication, and entertainment devices’, The Reference Librarian, 52(1–2), pp. 88–97. Available at: https://doi.org/10.1080/02763877.2011.520110.

Phelps, S.F. (2017) ‘Implementation of proactive chat Increases number and complexity of reference questions’, Evidence Based Library and Information Practice, 12(2). Available at: https://doi.org/10.18438/B85370.

Pomerantz, J., Luo, L. and McClure, C.R. (2006) ‘Peer review of chat reference transcripts: approaches and strategies’, Library & Information Science Research, 28(1), pp. 24–48. Available at: https://doi.org/10.1016/j.lisr.2005.11.004.

Pritchard, A. (2008) Ways of learning: learning theories and learning styles in the classroom. London: David Fulton. Available at: http://libproxy.ucl.ac.uk/login?url=http://www.dawsonera.com/depp/reader/protected/external/AbstractView/S9780203887240.

Puacz, J.H. (2005) ‘Electronic vs. print reference sources in public library collections’, The Reference Librarian, 44(91–92), pp. 39–51. Available at: https://doi.org/10.1300/J120v44n91_04.

Reed, K. (2017) ‘Without library resources and services, the scholarly activity of medical faculty and residents would register a code blue’, Evidence Based Library and Information Practice, 12(1). Available at: https://doi.org/10.18438/B8FP6Z.

Reference & User Services Association (RUSA) (no date) Guidelines for behavioral performance of reference and information service providers. Available at: http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral.

Reference and User Services Association (RUSA) (no date) Definitions of reference. Available at: http://www.ala.org/rusa/guidelines/definitionsreference.

Rossiter, M. (2007) ‘Possible selves: an adult education perspective’, New Directions for Adult and Continuing Education [Preprint], (114). Available at: http://onlinelibrary.wiley.com.libproxy.ucl.ac.uk/doi/10.1002/ace.252/epdf.

Shachaf, P. and Horowitz, S. (2006) ‘Are virtual reference services color blind?’, Library & Information Science Research, 28(4), pp. 501–520. Available at: https://doi.org/10.1016/j.lisr.2006.08.009.

Taylor, A. and Blackwell, J. (2014) ‘Organization and management of the reference collection’, in J.T. Huber and S. Swogger (eds) Introduction to reference sources in the health sciences. Sixth edition, updated, revised, and expanded. Chicago: Neal-Schuman, an imprint of the American Library Association. Available at: http://search.ebscohost.com.libproxy.ucl.ac.uk/login.aspx?direct=true&AuthType=ip,shib&db=nlebk&AN=813770&site=ehost-live&scope=site&ebv=EB&ppid=pp_25.

Theimer, Kate, editor (no date) Reference and access: innovative practices for archives and special collections. Edited by K. Theimer. Lanham, Maryland: Rowman & Littlefield. Available at: https://www-dawsonera-com.libproxy.ucl.ac.uk/abstract/9780810890923.

Wallis, L. (2014) ‘Building a virtual reference shelf’, The Serials Librarian, 67(1), pp. 52–60. Available at: https://doi.org/10.1080/0361526X.2014.899291.

Yakel, E. and Torres, D.A. (2003) ‘AI: archival intelligence and user expertise’, The American Archivist, 66(1). Available at: http://www.jstor.org.libproxy.ucl.ac.uk/stable/40294217.